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Warranty & Manufacturer Support

Genuine OEM Parts, Manufacturer-Backed

Every part sold by Pro Replacement Parts is a genuine OEM component sourced through authorized US distribution. Because these are authentic manufacturer parts, they carry the manufacturer's warranty that applies to that specific part. Warranty terms — including coverage length and what is covered — are set by the manufacturer and vary from one brand and part to another.

Why OEM Matters for Your Warranty

Installing genuine OEM parts is the safest way to protect both the part itself and any remaining warranty on your equipment. Aftermarket or counterfeit components can fail prematurely and may even void the warranty on your appliance or HVAC system. By supplying authentic manufacturer parts, we help keep your coverage intact.

Defective Parts

If a part arrives defective or fails within the manufacturer's warranty period under normal use, you may be eligible for a warranty remedy. Most manufacturers require warranty claims for defective parts to be handled directly through their technical support channels, as they evaluate the failure and authorize the replacement.

How We Help Facilitate Warranty Claims

We know dealing with a warranty claim can be confusing, so we are happy to help you navigate it. Our team can:

  • Confirm the manufacturer and correct part number for your item
  • Point you to the right manufacturer technical support or warranty contact
  • Provide proof-of-purchase documentation from your order
  • Help coordinate next steps where the manufacturer's process allows

If you believe a part you purchased is defective, start by contacting us at support@proreplacementparts.com with your order number and a description of the issue, and we will guide you on the best path forward.

Installation and Proper Use

Manufacturer warranties generally apply to parts that are correctly selected, properly installed, and used as intended. Parts damaged by improper installation, misapplication, electrical faults, or use outside the manufacturer's specifications are typically not covered. When in doubt about installation, we strongly recommend consulting a qualified technician.

Contact Us

For warranty assistance, email support@proreplacementparts.com or call 617-286-6694, Monday–Friday, 9:00 AM–6:00 PM ET.

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