Returns & Refunds

Our Return Policy

Pro Replacement Parts sells genuine OEM components for HVAC systems and home appliances. Because most of these are electrical, electronic, or gas-fired parts, our return policy is strict. Please confirm your part number and model compatibility before you order — our team is glad to help you verify the correct part so you can avoid restocking fees and return shipping. By placing an order you agree to the terms below.

30-Day Return Window

Returns must be authorized within 30 days of the delivery date. No returns are accepted on any part after 30 days. To be eligible, the part must be new, unused, uninstalled, and in its original, unopened manufacturer packaging in resellable condition, with all hardware, accessories, manuals, and warranty cards included.

Parts That Cannot Be Returned (Final Sale)

For safety and warranty reasons, the following are non-returnable once shipped, opened, installed, wired, or powered on:

• Electrical and electronic parts — control and circuit boards, igniters, flame sensors, motors and blower assemblies, capacitors, contactors, relays, transformers, switches, and thermostats — once the sealed packaging has been opened.
• Gas-train components — gas valves, pilot assemblies, and burner orifices — once opened or installed.
• Any part that has been installed, used, wired, or energized.
• Special-order and non-stock items (parts not normally held in distributor inventory). These are ordered specifically for you and cannot be cancelled or returned.

How to Start a Return (RMA Required)

All returns require a Return Merchandise Authorization (RMA) number before anything is shipped back. Email support@proreplacementparts.com with your order number, the part(s) you wish to return, and the reason. If approved, we will issue an RMA number and return instructions. Returns sent without an approved RMA will be refused. RMA numbers are not issued for special-order or non-stock items.

Restocking Fee & Return Shipping

Non-defective returns (for example, a change of mind or a part ordered in error) are subject to a 25% restocking fee, deducted from your refund. The customer is responsible for all return shipping costs. Returns must be shipped prepaid, insured, and with tracking and signature confirmation. We are not responsible for returned items lost or damaged in transit, and an item that arrives back damaged or incomplete may not be eligible for a refund.

Damaged Shipments

Inspect your order at the time of delivery. If a package arrives visibly damaged, refuse the delivery where possible. You must report shipping damage to us within 5 business days of delivery and inspect all parts within 48 hours of delivery. After 5 business days we are unable to file a freight or carrier damage claim, and no refund, credit, or free replacement can be offered. Please keep all original packaging and provide photos to support a claim.

Defective Parts

Genuine OEM parts are covered by the manufacturer’s warranty that applies to that specific part. If a part is defective, contact us within the warranty period with your order number, the part/serial number, and a description (photos or video where applicable). We will help troubleshoot and process a warranty claim with the manufacturer. Pro Replacement Parts is not responsible for labor, installation, diagnostic, removal, or any other incidental or consequential costs associated with a defective part.

Wrong Part Shipped

If we ship the wrong part due to our error, we will make it right at no cost to you — contact us within the 30-day window and we will arrange the correct part or a refund and cover return shipping.

Order Cancellations

Orders begin processing quickly. If you need to cancel, contact us as soon as possible; once an order has shipped it is subject to the return policy above. Special-order and non-stock items cannot be cancelled once the order is placed.

Refund Timing

Once your return is received and inspected at the warehouse, we will email you to confirm the outcome. Approved refunds — less the 25% restocking fee and any shipping costs — are issued to your original payment method and typically post within 5–10 business days after processing, depending on your bank or card issuer.

Questions

For help with a return or to confirm the right part before you order, contact support@proreplacementparts.com or call 617-286-6694, Monday–Friday, 9:00 AM–6:00 PM ET. Confirming fitment up front is the best way to avoid restocking fees and return shipping.