Shipping Policy

How We Ship

Pro Replacement Parts works directly with a network of US distributor warehouses. Rather than holding inventory in a single location, we ship your part from the warehouse that stocks it. This direct-from-distributor model helps us offer a broad catalog of genuine OEM parts and get most orders moving quickly.

Order Handling Time

Most in-stock orders are processed and handed to the carrier within 1–2 business days of purchase. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing the following business day. If an item requires additional handling time or is temporarily out of stock, we will notify you by email.

Delivery Timeframe

Most orders are delivered within 3–5 business days via UPS Ground. This is an estimated delivery timeframe from purchase, not a guarantee. Most in-stock orders are processed within the 1–2 business days described above. Timing can vary by product availability, destination, holidays, weather, and carrier delays. Freight shipments may take longer.

Expedited Shipping

UPS 2nd Day Air is available for eligible orders at checkout. Rates and estimated delivery dates are calculated at checkout. Two-business-day transit begins after shipment; processing time still applies.

Where We Ship

We currently ship within the United States. If you have a question about shipping to a specific location, contact us before ordering at support@proreplacementparts.com.

Tracking Your Order

As soon as your order ships, we will email you a tracking number so you can follow your package to your door. If you have not received tracking information within a few business days of placing your order, please check your spam folder and then reach out to us.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not able to reroute packages once they have shipped, and we cannot be responsible for orders delivered to an incorrect or incomplete address entered at the time of purchase. If you notice an error immediately after ordering, contact us right away and we will do our best to correct it before the order leaves the warehouse.

Questions About Shipping

For any shipping question, email support@proreplacementparts.com or call 617-286-6694, Monday–Friday, 9:00 AM–6:00 PM ET.