Frequently Asked Questions

Below are answers to the questions we hear most often. If you do not see what you are looking for, contact us at support@proreplacementparts.com or 617-286-6694, Monday–Friday, 9:00 AM–6:00 PM ET.

How do I find the right part for my equipment?

The best way is to start with your equipment's model number, usually printed on a rating plate or sticker on the unit, and the part number stamped on the old component. Search by part number or model when possible. If you are not sure, email us your model and part numbers and a description of the problem, and we will help you confirm the correct part before you buy.

Are your parts genuine OEM?

Yes. We sell genuine OEM (original equipment manufacturer) parts sourced through authorized US distribution — not aftermarket knockoffs. OEM parts are built to your equipment's original specifications.

What is the difference between OEM and aftermarket parts?

OEM parts are made by or for the original manufacturer to the exact specifications of your equipment. Aftermarket parts are produced by third parties and may differ in fit, materials, or performance. We focus on OEM because a correct, manufacturer-grade part gives you a reliable repair and helps protect any remaining warranty on your unit.

How long does shipping take?

Most in-stock orders ship within 1–2 business days, and delivery typically takes 2–7 business days after that, depending on your location. See our Shipping Policy for full details.

How do I track my order?

When your order ships, we email you a tracking number so you can follow your package. If you have not received tracking within a few business days, check your spam folder and then contact us.

What is your return policy?

New, uninstalled parts in their original, unopened packaging may be returned within 30 days of delivery with an approved RMA. Non-defective returns are subject to a 25% restocking fee, and the customer pays return shipping. Many electrical, electronic, and gas parts are non-returnable once installed or once the sealed packaging is opened, and special-order items are non-returnable. If we shipped a defective or wrong part, we make it right at no cost to you. See our Returns & Refunds page for the complete policy.

What happens if the part doesn't fit?

If a part does not fit and it is still new, uninstalled, and in its original unopened packaging, contact us within 30 days for an RMA. Because this is a non-defective return, a 25% restocking fee applies and you cover return shipping — so we recommend confirming the part number and model compatibility with our team before ordering or installing.

What payment methods do you accept?

We accept major credit and debit cards and the secure payment options offered through our Shopify checkout. All payments are processed over encrypted, secure connections.

Do you ship to my state?

We ship throughout the United States. If you have a question about delivery to a specific location, contact us before ordering and we will confirm.

Can I order in bulk or as a contractor?

Yes. If you are a contractor, property manager, or business that needs parts in larger quantities, email us at support@proreplacementparts.com with the parts and quantities you need, and we will help with availability and any volume pricing that may be available.

How do I contact you?

Email support@proreplacementparts.com, call 617-286-6694, or use the form on our Contact Us page. Our hours are Monday–Friday, 9:00 AM–6:00 PM ET. Including your model and part numbers helps us assist you faster.